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Bilby 3D
- Experts in 3D
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General Enquiries:

Phone: Freecall 1800-847-333
Fax: +61 2 8079 5971

Sydney - Alexandria, NSW

Unit 23, "The Bourke Centre"
Set Your Store
110 Bourke Road
Ph: 02 8197 3928

Brisbane - Spring Hill, QLD

Shop 2, 474 Upper Edward Street
Set Your Store
Ph: 07 3135 9810

Melbourne - Clayton, VIC

Setting up at A5, 2 Westall Rd, Clayton
Set Your Store
Ph: 03 8080 1200

Head Office - Bega NSW

452 Wyndham Lane, Kanoona. Ph: 02 8197 3930

Click above to set your Store
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Bilby 3D : Terms and Conditions

Bilby 3D is committed to providing the best possible service to every home, educational facility and professional we supply.

Bilby 3D is an Australian company, using Australian merchant (credit card) facilities.

Please take a moment to read our Policies and Product Guarantees:

Shipping Policy Ordering and Payment Options Backorder Policy Returns Policy Consumer Guarantees Warranty Policies Service and Installation Policies Privacy Policies


Service and Installation Policy
In addition to the normal Warranty and technical support that comes with the machine you can opt to purchase a service contract, which includes on-site servicing and repair of the machine. Packages available are detailed below.

On Site Delivery and Installation
One of our trained technicians can deliver the machine to you, unpack it and set up the machine for you.

A) Basic installation package
Includes un-boxing and basic set up to first print. You MUST have pre installed the software (Makerbot Desktop, or Cura for Printrbot) prior to our technicians arrival, and confirmed it is installed correctly before booking the service call. Our technician will make sure the machine is working, and provide a very basic introduction only.
Time required: 1 hour
Cost: $200 + travel time and parking costs where applicable

B) Advanced Installation Package :
Includes all the features of the basic package PLUS our technician will also provide you/your staff with a detailed introduction of how to use the machine and the software, as well as basic maintenance tasks (1 hour session)
Time required: 1 1/2 hours
Cost: $300 + travel time and parking costs where applicable

Currently available in Melbourne, Brisbane, Sydney and Adelaide. Other areas by negotiation. For travel costs see section below.

Service Contracts
A service contract covers on site service and repair of your machine. Under the normally (free) warranty, repairs are either undertaken by you with parts supplied by us, or the machines are shipped back to our service centre for repair.

These are available at various tiers, please read the full policy

Travel Charges
Travel is charged from Alexandria (Sydney) as follows:
Car travel: $115 per hour, billed in 15 minute blocks.
SYDNEY: Car travel only
Other cities by arrangement

Full Service Policy


Copyright 2016 Bilby3D. "Bilby3D" and the Bilby Logo are registered Trademarks of Bilby Publishing, used with Permission.
Bilby 3D Pty. Ltd. Phone 1800-847-333 International +61 2 8197 3928
Australian Distributors of desktop sized 3D Printers (Raise3D, FlashForge, Roland, Da Vinci, Reprap, Makerbot & UP printers), 3D Scanners, Tools & Parts
Sydney: 23 / 110 Bourke Rd, Alexandria, NSW 2015, Australia
Brisbane: 2 / 474 Upper Edward St, Spring Hill, QLD 4000
Melbourne: A5 / 2 Westall Rd, Clayton, VIC 3168
Bega Head Office: 452 Wyndham Lane, Kanoona 2550