Returns and Refunds Policy
We do the best we can to maintain a high quality product. If you do not believe something you have bought is up to standard,
please do not hesitate to contact us. In most cases we will replace the item immediately.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
CHANGE OF MIND RETURNS
If the item is un opened, and in re-sale condition you can exchange it in store (Sydney), or return it at your expense and exchange
it for a different item for equal or lower value. Where you require the exchanged to be shipped to you, you will be asked to pay freight on the exchange as per normal shipping charges.
Exchange is not available on machines.
Returning goods will be inspected upon return for damage and tampering. Exchange ios subject to the goods being in re-sale condition.
BOUGHT THE WRONG ITEM BY MISTAKE
See CHANGE OF MIND RETURNS above.
We will accept product returns and provide you with an exchange voucher, refund or repair where:
-The product is faulty or is not of acceptable quality, or
-The product is not fit for its intended purpose, or
-The product does not match the sample or our description; and
-You can present your receipt or other adequate proof of purchase.
For full details see Consumer Guarantee and Warranty Policy
Copyright 2016 Bilby3D. "Bilby3D" and the Bilby Logo are registered Trademarks of Bilby Publishing, used with Permission.
Bilby 3D Pty. Ltd. Phone 1800-847-333 International +61 2 8197 3928
Australian Distributors of desktop sized 3D printers (FlashForge, Roland, Da Vinci, Repraps, Makerbot & UP printers), 3D Scanners, Tools & Parts
Sydney: 23/110 Bourke Rd, Alexandria, NSW 2015, Australia
Brisbane: 2/474 Upper Edward St, Spring Hill, QLD 4000
Melbourne: A5/2 Westall Rd, Clayton, VIC 3168
Bega Head Office: 452 Wyndham Lane, Kanoona 2550