Service and Installation Policy
In addition to the normal Warranty and technical support that comes with the machine you
can opt to purchase a service contract, which includes on-site servicing and repair of the
machine. Packages available are detailed below.
On Site Delivery and Installation
One of our trained technicians can deliver the machine to you, unpack it and set up the
machine for you.
A) Basic installation package
Includes un-boxing and basic set up to first print. You MUST have pre installed the
software (Makerbot Desktop, or Cura for Printrbot) prior to our technicians
arrival, and confirmed it is installed correctly before booking the service call. Our
technician will make sure the machine is working, and provide a very basic
Time required: 1 hour
Cost: $200 + travel time and parking costs where applicable
B) Advanced Installation Package :
Includes all the features of the basic package PLUS our technician will also provide
you/your staff with a detailed introduction of how to use the machine and the
software, as well as basic maintenance tasks (1 hour session)
Time required: 1 1/2 hours
Cost: $300 + travel time and parking costs where applicable
Currently available in Melbourne, Brisbane, Sydney and Adelaide. Other areas by negotiation. For travel costs see section below.
A service contract covers on site service and repair of your machine. Under the normally
(free) warranty, repairs are either undertaken by you with parts supplied by us, or the
machines are shipped back to our service centre for repair.
These are available at various tiers, please read the full policy
Travel is charged from Alexandria (Sydney) as follows:
Car travel: $115 per hour, billed in 15 minute blocks.
SYDNEY: Car travel only
Other cities by arrangement
Bilby 3D Pty. Ltd. Phone 1800-847-333 International +61 2 8197 3928
Australian Distributors of desktop sized 3D printers (FlashForge, Roland, Da Vinci, Repraps, Makerbot & UP printers), 3D Scanners, Tools & Parts
Sydney: 23/110 Bourke Rd, Alexandria, NSW 2015, Australia
Brisbane: 2/474 Upper Edward St, Spring Hill, QLD 4000
Melbourne: Coming to Victoria Feb/Mar 2017
Bega Head Office: 452 Wyndham Lane, Kanoona 2550