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Bilby 3D
- Experts in 3D
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General Enquiries:

Phone: Freecall 1800-847-333
Fax: +61 2 8079 5971

Sydney - Alexandria, NSW

Unit 23, "The Bourke Centre"
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110 Bourke Road
Ph: 02 8197 3928

Brisbane - Spring Hill, QLD

Shop 2, 474 Upper Edward Street
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Ph: 07 3135 9810

Melbourne - Clayton, VIC

Setting up at A5, 2 Westall Rd, Clayton
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Ph: 03 8080 1200

Head Office - Bega NSW

452 Wyndham Lane, Kanoona. Ph: 02 8197 3930

Click above to set your Store
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Bilby 3D : Terms and Conditions

Bilby 3D is committed to providing the best possible service to every home, educational facility and professional we supply.

Bilby 3D is an Australian company, using Australian merchant (credit card) facilities.

Please take a moment to read our Policies and Product Guarantees:

Shipping Policy Ordering and Payment Options Backorder Policy Returns Policy Consumer Guarantees Warranty Policies Service and Installation Policies Privacy Policies


Product Warranties and Guarantees
Bilby 3D is disappointed that our industry has become filled with back-yard operators and fly-by-nighters that supply low quality product with not after sales service or recourse. Bilby 3D is a name you can trust, and the off shoot of a company with 17 years in customer service and support.

We are here for the journey, not just the sale!

We have pdf versions of each of our warranty policies. Please read them prior to purchase and feel free to ask questions

When you purchase a 3D Printer from Bilby 3D (or a registered reseller), and where you are located in Australia, we provide you an Australian warranty as well as technical support. We stand by these machines. Our Australian warranty is not a "back to the USA" warranty, as some other sellers try and provide If something is faulty, damaged in transit, DOA etc we will send you the parts to fix it, or in serious cases we will fix it for you!

These valuable and sometimes critical components in such an emerging industry are included in the price!

Full details :
Makerbot Warranty Policy
Printrbot Warranty Policy


Bilby 3D also warrants is 3D printer filament. For full details read our : Filament Warranty Policy


Also see : Service and Installation Policy




Copyright 2016 Bilby3D. "Bilby3D" and the Bilby Logo are registered Trademarks of Bilby Publishing, used with Permission.
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Bilby 3D Pty. Ltd. Phone 1800-847-333 International +61 2 8197 3928
Australian Distributors of desktop sized 3D Printers (Raise3D, FlashForge, Roland, Da Vinci, Reprap, Makerbot & UP printers), 3D Scanners, Tools & Parts
Sydney: 23 / 110 Bourke Rd, Alexandria, NSW 2015, Australia
Brisbane: 2 / 474 Upper Edward St, Spring Hill, QLD 4000
Melbourne: A5 / 2 Westall Rd, Clayton, VIC 3168
Bega Head Office: 452 Wyndham Lane, Kanoona 2550