Menu
Bilby 3D
Your Account
Cart
Cart
Your Account
Account
Shop Locations
Shops
Services
Services
Bilby 3D
- Experts in 3D
X Close

General Enquiries:

Phone: Freecall 1800-847-333
Fax: +61 2 8079 5971

Sydney - Alexandria, NSW

Unit 23, "The Bourke Centre"
Set Your Store
110 Bourke Road
Ph: 02 8197 3928

Brisbane - Spring Hill, QLD

Shop 2, 474 Upper Edward Street
Set Your Store
Ph: 07 3135 9810

Melbourne - Clayton, VIC

Coming Soon to Westall Rd, Clayton
Ph: 03 8080 1200

Head Office - Bega NSW

452 Wyndham Lane, Kanoona. Ph: 02 8197 3930

Click above to set your Store
X Close

Log In to your Account

Forgot Password?

Login




Once logged in, you can view your previous orders and tracking details
and save time at checkout by not having to enter your details again

New to Bilby3D?


Bilby 3D Technical Support

Bilby 3D is internationally recognised for our high quality technical support of our 3D Printer, Router and 3D Scanner range.

Having Difficulty with a 3D Printer/Router or Scanner?

Read our 3D Printer and Router Knowledge Base
Read Our
Knowledge Base

Log a Support Ticket
Log A
Support Ticket

Book in a Service or Repair
Book a Paid
Service or Repair





Backed By Bilby 3D - What Our Customers Have To Say


" After waiting 5 weeks for tech support from my supplier I rang you. Within 2 hours I was printing - your tech girl was incredible. Thanks so much." Adam

" Thank you for all of your support with my Makerbot Replicator 2. Although, I’m embarrassed to say, I bought my Rep 2 from the other Australian distributor, the difference in the level of support I've experienced has been considerable.
Your level of experience and expertise is readily apparent, whereas the impression I have from Thinglab is that they are a simple sales agency rather than a value-added distributor.
Your willingness to help troubleshoot a printer that you didn’t even sell was sensational – the corresponding experience from a competitor was comparable to a proverbial "shrug of the shoulders".
Bilby 3D's access to the latest information, tips, and ability to improvise improved parts for what is, understandably, a brand new device/work in progress has substantially increased the benefit I'm receiving from my printer."
Troy, Skyzer

" Bilby have always been there to help us along the way, no matter how silly my questions." Kate

" Loving the new fact sheets on support.bilbycnc.com.au - great work guys." Ben

Note: So many non-Bilby 3D customers now want Bilby 3D tech support and warranty that we had to start charging, sorry - $300 per year. This is free to customers who purchase machines from us. Please consider how much dependable support is worth to you?

Need Help Ordering?


Want to change your order, add to your order, or send us a different note about your order?
Please log in to your account. Then select the order in question and add a note in the form at the bottom of the page.
This is the only way you can be sure that your note will be seen during order processing. If you try to send us a message by another method, it will end up elsewhere and may not be seen before your order is processed and sent - many orders are processed and packed within hours or being placed, so don't hang around.

If you didn't setup a password when you placed your initial order, try the password retrieval link and one will be automatically generated and emailed you you - you can then change it once you've used it to login.



Copyright 2016 Bilby3D. "Bilby3D" and the Bilby Logo are registered Trademarks of Bilby Publishing, used with Permission.
Google+  Facebook  Twitter  LinkedIn
Bilby 3D Pty. Ltd. Phone 1800-847-333 International +61 2 8197 3928
Australian Distributors of desktop sized 3D printers (FlashForge, Roland, Da Vinci, Repraps, Makerbot & UP printers), 3D Scanners, Tools & Parts
Sydney: 23/110 Bourke Rd, Alexandria, NSW 2015, Australia
Brisbane: 2/474 Upper Edward St, Spring Hill, QLD 4000
Melbourne: Coming to Victoria Feb/Mar 2017
Bega Head Office: 452 Wyndham Lane, Kanoona 2550